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Five Tactics for Maintaining Customer Trust Trust – delivering on the promises you make – is the essence of any successful vendor-customer relationship. Yet while trust can be simply defined, it is not easily measured. To gain and maintain customer trust, you need to be clear, open and timely in your communications. The guidelines outlined here can help. Full story. Customer Relationship Resources From basic loyalty programs to full-fledged CRM implementations, these resources can help you keep current on the latest news, benchmarks and practices in building and maintaining customer relationships. Full story.  The New ControllershipThe role of the controller is changing to one that both manages a strategic financial plan and maintains a system of financial and operational controls. Steve Ernst reports his insights from the AICPA's recent Controllers' Workshop. Full story. The Government Takes Export Compliance Seriously. Do You? In today's dynamic business climate, companies are looking for simple ways to reduce waste and improve profitability...especially when it comes to inventory planning. Guest columnist Richard Vaccaro of Valogix discusses how software tools can help with inventory forecasting and demand planning. Full story. QuickStat: SMEs on the Internet How important has the Internet become as a tool for small businesses? A recent survey from Gallup and Wells Fargo asked small business owners how their companies would be affected if they lost the Internet. Nearly one in five (18%) said it would put them out of business, and 35% said it would have a major impact on their business. |
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